Tech Mahindra Noida Hiring 2025 – Customer Support Executive Job | 5-Day Working, Apply Now!
Tech Mahindra Noida Customer Support Executive Job: A Complete Guide (5-Day Working)
If you’re looking for a stable, growth-driven job with five-day working and career advancement, the Customer Support Executive (CSE) role at Tech Mahindra Noida could be a perfect opportunity. You’ll gain international-level customer handling experience, competitive salary, and a balanced work life.
Official Apply Link: Apply Now on Naukri.com
What is a Customer Support Executive (CSE) Role?
A Customer Service Executive (CSE) serves as the crucial link connecting the company with its valued customers. In this role, you attentively listen to customers’ concerns and issues, work diligently to resolve them promptly and effectively, and strive to create a consistently positive and satisfying experience during every single interaction. Your efforts help build trust and loyalty between the company and its clientele.
Key Responsibilities at Tech Mahindra
Handling Customer Queries (Inbound/Outbound Calls)
You will participate in customer calls and attentively address any inquiries related to billing, service, or products in a clear, courteous, and professional manner, ensuring that each customer feels heard and supported throughout the interaction.
Solving Customer Problems
Deliver fast and efficient professional solutions while consistently maintaining a tone of empathy and calm, clear communication to ensure a positive and reassuring experience for all parties involved.
Maintaining Interaction Records
All calls made with customers and any feedback they provide are carefully recorded and stored using advanced CRM software systems. This process allows for detailed tracking and monitoring, which is essential for continuously improving the quality of our customer service and overall client satisfaction.
Who Can Apply? (Eligibility Criteria)
This role is perfectly suited for individuals who possess exceptional communication skills and have a genuine passion for assisting and supporting customers in a meaningful way.
Educational Qualification
12th Pass or Graduate
Applicants who have successfully completed their 12th grade education or have obtained a graduation degree from any academic stream are eligible to apply for this opportunity. This includes students from all disciplines and fields of study, ensuring a wide range of candidates can participate.
Experience Required
Freshers and 0–4 Years Experienced Candidates Can Apply
Freshers are warmly welcomed to apply, and candidates who possess prior experience in customer support or have worked in BPO environments will have a significant advantage during the selection process.
Essential Skills
Excellent Communication (Hindi/English)
Clear, polite, and effective communication in both Hindi and English languages is essential and highly required. This ensures mutual understanding and fosters respectful interactions across different cultural contexts.
Basic Computer Knowledge
A solid understanding of emails, customer relationship management (CRM) tools, and basic Microsoft Office software is absolutely essential. Being proficient in these areas ensures smooth communication, efficient data management, and effective document handling, which are critical for daily business operations.
Benefits of Joining Tech Mahindra (Noida) – Salary & Perks
Tech Mahindra is widely recognized for its exceptionally friendly and inclusive culture, which fosters strong interpersonal relationships among employees. The company is also well-regarded for offering significant opportunities for career growth and professional development. Additionally, Tech Mahindra provides a highly rewarding work environment that motivates employees through various benefits and recognition programs.
5-Day Working Advantage
Work-Life Balance
You receive two weekly days off, which greatly assist in maintaining a healthy balance between your personal life and professional responsibilities. These regular breaks provide valuable time to relax, recharge, and attend to personal matters, ensuring you can perform your best at work while also enjoying your personal interests and commitments.
Expected Salary Package
The salary package typically ranges between ₹2.25 LPA to ₹3.5 LPA, varying significantly based on your individual skills, qualifications, and the amount of relevant work experience you possess.
Career Growth & Promotions
With consistent and reliable performance over time, you have the opportunity to advance your career and move up to important roles such as Team Leader, Quality Analyst, or Process Trainer. These positions offer greater responsibility and the chance to develop your skills further.
Job Location and Shift Timings
Location – Noida
The office is located near Noida Sector 62, easily accessible by metro and public transport.
Shift Details (Rotational)
The position involves rotational shifts, including night shifts for 24×7 support processes, with shift allowances.
How to Apply for Tech Mahindra Customer Support Executive Job?
Application Process
- Visit Official Naukri Apply Link
- Click Apply Now.
- Upload your updated resume.
- Wait for the HR team to contact you if shortlisted.
Interview Preparation Tips
Common HR Round Questions
- Tell us about yourself.
- Why do you want to work at Tech Mahindra?
- How would you handle an angry customer?
Operations Round Tips
- Focus on voice clarity and English fluency.
- Practice scenario-based answers confidently.
Apply Now (Official Link)
Apply Here – Tech Mahindra Noida Customer Support Job (Naukri.com)
Frequently Asked Questions (FAQs)
Is this a work-from-home job?
Currently, it’s an on-site (Noida) position, though occasional WFH options may be offered depending on the project.
What is the training period at Tech Mahindra?
Typically, training lasts 15 to 30 days, covering product knowledge and communication techniques.
What does “5-day working” mean – fixed or rotational offs?
Usually, it means rotational offs, but you’ll always get two days off per week as per schedule.
Conclusion
If you have strong communication, patience, and problem-solving skills, this Tech Mahindra Customer Support Executive job in Noida can be your gateway to a professional career.
It’s completely free to apply – start your journey today
